Order Fulfillment FAQs

How do I become a client of AGS Laboratories? Is there a charge?
There is no charge to become a client of the AGS Lab, and the forms can be faxed to your or can be found on our Become a New Client (link to new client page) page. Adobe Acrobat Reader is required to download the online forms. Top

What if a diamond needs to be rushed?
If you need a diamond grading report or diamond lab services in a hurry contact the AGS Laboratories Client Service Manager at (702) 233-6120 or email support@agslab.com. Top

How do I submit diamonds to the AGS Laboratories?
You need to be a client of AGS Laboratories to send us diamonds. If you are not already one you can become one by filling out the forms on our Become A New Client page or by calling Client Service at 702.233.6120. If you are already a diamond lab client, you can find out where and how to send us your diamonds on our Shipping Instructions page. Top

Once my diamonds(s) have been received, what is the average turnaround time?
One day after we receive the diamonds, the goal of the AGS Laboratories is to provide our clients a five (5)-business day turnaround time to obtain the diamond grading results. This time will vary depending on the time of year. Top

Will the AGS Laboratories send the diamonds(s) directly to my customer?
Yes. Provide the information in writing and the AGS Laboratories will ship the diamonds along with their diamond grading reports to the desired location. We will accept your request via fax or email:

AGS Laboratories Client Service Fax: 702.233.6125 AGS Laboratories Email: support@agslab.com Top

How do I ship diamonds to the AGS Laboratories?
You have the choice of using any shipping company you are comfortable with or have done business with in the past. However, based on our experience and in depth studies of reliability and results, we encourage our customers to use Brinks, Federal Express or USPS registered mail. For a detailed list of instructions view our Shipping Instructions page. Top

What address do I use to ship diamonds to your diamond lab?
The address to use when shipping diamonds to AGS Laboratories is as follows:

AGS Laboratories 8917 W Sahara Avenue Las Vegas, NV 89117 Top

What should I place on the address label?
The address label should contain the complete shipping address of the AGS Laboratories. Do not address your diamonds to any particular individual; once received by our security team, all packages are directed to our receiving department for processing. Top

What documentation do you need to process my diamonds?
In order to properly process your diamonds, our receiving department requires a packing list on your company's letterhead detailing the number of stones, individual weight and value (for insurance purposes). Please make sure that a contact name and phone number is provided so we may contact you if there are any additional questions or concerns. For your convenience AGS Laboratories has created a packing slip for you, which you can download here. Top

How should I package the diamonds?
All diamonds sent to AGS Laboratories should be packaged carefully and securely to avoid any unnecessary damage to the diamonds. Diamonds should be packaged in individual stone papers. Please avoid sending more than one diamond in the same stone paper. Also, avoid using plastic bags and any other packing materials other than the usual stone paper. Top

How do I get notified that my diamonds have been received?
With most shipping companies, customers can track their packages online using the tracking number assigned to each shipment. An AGS Laboratories client service representative will either call or send you an email once we have begun processing your diamonds. Top

Do you use pick up window services?
Yes, if goods are returned back to you using Brinks or Federal Express. Top

Do I need to establish an account with your diamond lab before shipping goods to the AGS Laboratories?
Yes, we do need trade and credit information before we can process any diamonds sent to the AGS Laboratories. Click here for the proper forms and directions. Top

I am a member of AGS, do I still need to establish an account with the AGS Laboratories?
Yes, you need to establish an account with AGS Laboratories in order to have diamonds processed by the diamond laboratory. While AGS and AGS Laboratories have many ties, we are two separate companies and separate accounts need to be established and maintained. Top

What shipping vendors do you accept?
Diamonds shipped to AGS Laboratories can be sent to us by using the shipping company of your choice. However, we strongly recommend that you use Brinks, Federal Express or USPS registered mail service. Top

Why do you not use UPS to ship goods back to me?
Based on the latest documents published, UPS will not accept any shipments of articles of unusual value such as unset precious stones. Top

Can you ship goods internationally using Federal Express?
No, the only company that we use for international shipments is Brinks. At the customer request, other companies can be used but based on our experience and the service level provided, Brinks remains our company of choice. Brinks acts as our shipping broker and are responsible for obtaining and maintaining all the required export licenses. Top

Explain how diamonds are insured within your company.
All diamonds are insured while in our diamond lab by our insurance company. We will also insure any shipment going back to our customer if so instructed. However, the insurance cost will be added to the cost of processing the diamonds. Top

What armored firms do you use?
The only armored firm we use is Brinks. Top

Are there any value limitations on international shipments?
There are no limitations on the value of the diamonds for international shipments. Top

Are there any shipping day constraints (i.e. can not ship internationally on Friday)?
No. Brinks has flights leaving from Las Vegas Monday through Friday. Top

Do you have shipping day constraints with Federal Express?
No, all Federal Express shipments are within the United States. Federal Express is shipping goods every day unless there is an observed holiday. Top

How are diamonds shipped via USPS within the US?
When using the USPS service, AGS Laboratories will ship all goods registered mail. Top

Can you ship my diamonds internationally via USPS?
AGS Laboratories do not use the USPS services to ship goods outside of the United States (it is very difficult to track packages shipped via USPS once they leave the US territory). Top

How would you recommend I ship diamonds from another country to the US?
Our customers have the choice to use any shipping company they trust or have used in the past. Based on our experience and results, we recommend that goods be shipped via Brinks. We have take-in windows in several countries that you may use if you are located in that country. Please go to our Global Representative page to find a location in your country. Top

How are diamonds shipped back to customers?
Our customers based in the United States have the choice of one of our preferred shipping companies, Brinks, Federal Express or USPS registered mail service. All international shipments will be sent out via Brinks. Top

Do you use SOA, Malca-Amit or Dunbar?
Our customers have the choice of using any shipping company they trust and feel comfortable with. Based on our experience and results, our preferred armored company is Brinks. The AGS Laboratories will use a different armored company if so instructed by the customer but will not assume any responsibility for the shipment. Top

What interaction do you have with various customs agencies?
AGS Laboratories has no interaction unless we are contacted by the custom agencies for additional information. Top

What paperwork is needed for international shipments?
A commercial invoice is required and should be provided by the customer for each international shipment. AGS Laboratories cannot prepare such a document. Top

If Brinks is handling my diamonds from the shipping point to the airport, who is contracted to fly the diamonds to the destination? Do I have to make arrangements for Brinks pick up at the destination airport?
Once picked up from our location, Brinks is handling all shipments door to door. No additional paperwork or action is required and all domestic packages are delivered the next business day. Top