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How do I become a client of AGS Laboratories? Is there a charge?
What if a stone needs to be rushed?
How do I submit stones to the AGS Laboratories?
Once my stone(s) have been received, what is the average turnaround time?
Will the AGS Laboratories send the stone(s) directly to my customer?
How do I ship goods to the AGS Laboratories?
What address do I use to ship goods to your company?
What should I place on the address label?
What documentation do you need to process my goods?
How should I package the goods?
How do I get notified that my goods have been received?
Do you use pick up window services?
Do I need to establish an account with your company before shipping goods to the AGS Laboratories?
I am a member of AGS, do I still need to establish an account with the AGS Laboratories?
What shipping vendors do you accept?
Why do you not use UPS to ship goods back to me?
Can you ship goods internationally using Federal Express?
Explain how goods are insured within your company.
What armored firms do you use?
Are there any value limitations on international shipments?
Are there any shipping day constraints (i.e. can not ship internationally on Friday)?
Do you have shipping day constraints with Federal Express?
How are goods shipped via USPS within the US?
Can you ship my goods internationally via USPS?
How would you recommend I ship good from another country to the US?
How are goods shipped back to customers?
Do you use SOA, Malca-Amit or Dunbar?
What interaction do you have with various customs agencies?
What paperwork is needed for international shipments?
If Brinks is handling my goods from the shipping point to the airport, who is contracted to fly the goods to the destination? Do I have to make arrangements for Brinks pick up at the destination airport?

How do I become a client of AGS Laboratories? Is there a charge?

There is no charge to become a client of the AGS Lab, and the forms can be faxed to your or can be found on our homepage.
For the online forms, Adobe Acrobat Reader is required. On the AGS Lab home page, click on the Client Service Button. You will be taken to a page called, “Become a Client of AGS Laboratories.” Please follow the directions provided there.

What if a stone needs to be rushed?
Contact the AGS Laboratories Client Service Manager at (702) 233-6120 or email support@agslab.com. Top

How do I submit stones to the AGS Laboratories?
Call Client Service at 702.233.6120. Press 2 at the prompt. We will assist you, or click here to find the necessary forms. Top

Once my stone(s) have been received, what is the average turnaround time?
One day after we receive the stones, the goal of the AGS Laboratories is to provide our clients a five (5) business day turnaround time to obtain the grading results. This time will vary depending on the time of year. Top

Will the AGS Laboratories send the stone(s) directly to my customer?
Yes. Provide the information in writing and the AGS Laboratories will ship the stones to the desired location. We will accept your request via fax or email:

AGS Laboratories Client Service Fax: 702.233.6125
AGS Laboratories Email: support@agslab.com Top

How do I ship goods to the AGS Laboratories?
You have the choice of using any shipping company you are comfortable with or have done business with in the past. However, based on our experience and in depth studies of reliability and results, we encourage our customers to use Brinks, Federal Express or USPS registered mail. Top

What address do I use to ship goods to your company?
The address to use when shipping goods to the AGS Laboratories is as follows:

AGS Laboratories
8917 W Sahara Avenue
Las Vegas, NV 89117 Top

What should I place on the address label?
The address label should contain the complete shipping address of the AGS Laboratories. Do not address your goods to any particular individual; once received by our security team, all packages are directed to our receiving department for processing. Top

What documentation do you need to process my goods?
In order to properly process goods, our receiving department requires a packing list on your company's letterhead detailing the number of stones, individual weight and value (for insurance purposes). Please make sure that a contact name and phone number is provided so we may contact you if there are any additional questions or concerns. Top

How should I package the goods?
All goods sent to the AGS Laboratories should be packaged carefully and securely to avoid any unnecessary damage to the stones. Stones should be packaged in individual stone papers. Please avoid sending more than one stone in the same stone paper. Also, avoid using plastic bags and any other packing materials other than the usual stone paper. Top

How do I get notified that my goods have been received?
With most shipping companies, customers can track their packages online using the tracking number assigned to each shipment. Top

Do you use pick up window services?
Yes, if goods are returned back to you using Brinks or Federal Express. Top

Do I need to establish an account with your company before shipping goods to the AGS Laboratories?
Yes, we do need trade and credit information before we can process any goods sent to the AGS Laboratories. Click here for the proper forms and directions. Top

I am a member of AGS, do I still need to establish an account with the AGS Laboratories?
Yes, you do need to establish an account with our company in order to have goods processed by the laboratory. While AGS and AGS Laboratories have many ties, we are two separate companies and separate accounts need to be established and maintained. Top

What shipping vendors do you accept?
Goods shipped to the AGS Laboratories can be sent to us by using the shipping company of your choice. However, we strongly recommend that you use Brinks, Federal Express or USPS registered mail service. Top

Why do you not use UPS to ship goods back to me?
Based on the latest documents published, UPS will not accept any shipments of articles of unusual value such as unset precious stones. Top

Can you ship goods internationally using Federal Express?
No, the only company that we use for international shipments is Brinks. At the customer request, other companies can be used but based on our experience and the service level provided, Brinks remains our company of choice. Brinks acts as our shipping broker and is responsible for obtaining and maintaining all the required export licenses. Top

Explain how goods are insured within your company.
All goods are insured while in our possession by our insurance company. We will also insure any shipment going back to our customer if so instructed. However, the insurance cost will be added to the cost of processing the goods. Top

What armored firms do you use?
The only armored firm we use is Brinks. Top

Are there any value limitations on international shipments?
There are no limitations on the value of the goods for international shipments. Top

Are there any shipping day constraints (i.e. can not ship internationally on Friday)?
No. Brinks has flights leaving from Las Vegas Monday through Friday.Top

Do you have shipping day constraints with Federal Express?
No, all Federal Express shipments are within the United States. Federal Express is shipping goods every day unless there is an observed holiday. Top

How are goods shipped via USPS within the US?
When using the USPS service, we will ship all goods registered mail. Top

Can you ship my goods internationally via USPS?
We do not use the USPS services to ship goods outside of the United States (it is very difficult to track packages shipped via USPS once they leave the US territory). Top

How would you recommend I ship good from another country to the US?
Our customers have the choice to use any shipping company they trust or have used in the past. Based on our experience and results, we recommend that goods be shipped via Brinks. We have take-in windows in several countries that you may use if you are located in that country. Please go to our Global Representative page to find a location in your country.Top

How are goods shipped back to customers?
Our customers based in the United States have the choice of one of our preferred shipping companies, Brinks, Federal Express or USPS registered mail service. All international shipments will be sent out via Brinks. Top

Do you use SOA, Malca-Amit or Dunbar?
Our customers have the choice of using any shipping company they trust and feel comfortable with. Based on our experience and results, our preferred armored company is Brinks. The AGS Laboratories will use a different armored company if so instructed by the customer but will not assume any responsibility for the shipment.Top

What interaction do you have with various customs agencies?
We have no interaction unless we are contacted by the custom agencies for additional information. Top

What paperwork is needed for international shipments?
A commercial invoice is required and should be provided by the customer for each international shipment. The AGS Laboratories cannot prepare such a document. Top

If Brinks is handling my goods from the shipping point to the airport, who is contracted to fly the goods to the destination? Do I have to make arrangements for Brinks pick up at the destination airport?
Once goods are picked up from our location, Brinks is handling all shipments door to door. No additional paperwork or action is required and all domestic packages are delivered the next business day. Top